The Most Connected AI Feedback Network in the World

Feedback is a gift — we help you hear it, understand it, and act on it.

Ambassador + Hiro connect every touchpoint — from onboarding to loyalty — using voice, sentiment, and automation to turn real-time feedback into measurable outcomes.

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Your AI-Powered Communication Co-Pilot Has Landed

Empower your team with real-time messaging, automated replies, and intelligent triggers – no code required.

Say Hello to Hiro – Your AI Feedback Bot

Turn every touchpoint into an opportunity for feedback and insight with our friendly AI-powered assistant.

Now Available:
Salesforce Managed Package

Turn every touchpoint into an opportunity for feedback and insight with our friendly AI-powered assistant.

Loved by Teams Who Care About Conversations That Convert

Rated ⭐⭐⭐⭐⭐ on G2 for ease of use, support, and innovation.

An award-winning platform. Loved by customers

Join 1,000+ Brands Driving Growth through Referrals

Real Impact, Delivered

boost in customer retention
0 %
return on engagement-triggered offers
0 x
return on engagement-triggered offers
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of users say it simplified their workflow
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Whatever your role is, we've got you covered

Our platform is designed to help every team in your organization drive results

Marketing Leaders: Own the funnel with personalized, automated engagement.

Launch and optimize programs like referral, email, and loyalty—all from one place, with zero dev time.

Product Teams: Experiment faster, launch smarter.

Build no-code customer journeys that respond to real-time behaviors and test what drives the best outcomes.

Customer Experience Pros: Turn feedback into advocacy.

With Hiro, our AI companion, gather insights post-purchase or post-support, and reward loyalty with meaningful engagement.

IT / Ops: Secure, Scalable, and Seamlessly Integrated

Give your teams powerful tools without sacrificing security, control, or performance.


Ambassador is built to make IT’s life easier: robust permission controls, GDPR/CCPA compliance, and integrations that won’t break things. Monitor usage, manage roles across teams, and ensure safe scaling without ballooning your tech stack.

Finance and Procurement: See clear ROI and control budgets.

Track performance by program and channel, and align incentives with cost-effective customer growth.

Sales Teams: Warm leads and human-first interactions.

Use behavioral triggers and referral incentives to shorten sales cycles and drive high-intent traffic.

Power Every Touchpoint With Smart, Actionable Engagement

Customer Engagement

Referral, Affiliate, Partner & Influencer Programs

Turn Every Relationship Into a Growth Channel

Track, manage, and reward your biggest advocates — from customers to creators — with powerful, customizable programs that scale. Built-in tracking, flexible rewards, and full transparency.

Loyalty

Customer Advocacy

Build Loyalty That Goes Beyond Points

With Ambassador, launching a referral, affiliate, or influencer program is as easy as flipping a switch. Track performance, reward advocacy, and tap into trusted voices that drive higher-quality conversions than traditional paid efforts.

Incentives

Drive Action With Purposeful Rewards

Trigger smart rewards based on customer behavior—not guesswork.

Go beyond blanket discounts. Offer contextual, personalized incentives that drive purchases, referrals, or reviews. Whether it’s a loyalty perk or a first-time buyer nudge, every incentive feels timely and meaningful—and delivers measurable lift.

FlowBuilder

Design Powerful Journeys Without Writing Code

Empower your team to build, test, and launch without engineering.

Our drag-and-drop Flow Builder puts marketing, CX, and product teams in control. Trigger personalized touchpoints based on events, segments, or even feedback—and adjust them in real-time, with no dev tickets required.

Feedback

Turn Feedback Into Fuel With Hiro

Let your AI co-pilot gather insights, reduce churn, and boost loyalty.

Hiro, our friendly AI assistant, checks in with customers post-purchase, post-service, or mid-journey. It asks the right questions, tags sentiment, and brings actionable feedback back to your dashboard so you can continuously optimize every experience.

Communication Co-Pilot

Conversations That Convert

Empower your team to build, test, and launch without engineering.

Our drag-and-drop Flow Builder puts marketing, CX, and product teams in control. Trigger personalized touchpoints based on events, segments, or even feedback—and adjust them in real-time, with no dev tickets required.

Integrations

Integrate in a Snap—No Headaches

Plug Ambassador into your tech stack and launch in days, not weeks.

Hiro, our friendly AI assistant, checks in with customers post-purchase, post-service, or mid-journey. It asks the right questions, tags sentiment, and brings actionable feedback back to your dashboard so you can continuously optimize every experience.

Analytics

Track What Matters, Act With Confidence

Measure the ROI of every trigger, tactic, and touchpoint.

From conversion rates to referral share to incentive ROI, Ambassador’s analytics give you a clear view of what’s working. Dig into performance by channel, audience, or program, and make confident decisions faster.

Data, Security, & Privacy

Built to Scale With Trust and Compliance

Customer engagement only works when customers trust you.

Ambassador is fully GDPR, SOC2, US Data Privacy, and CCPA compliant with enterprise-grade security baked in. From consent management to data access controls, your programs stay compliant—and your customers stay confident.

Customer Success

Top-Tiered Customer Support

You're Never On Your Own

From conversion rates to referral share to incentive ROI, Ambassador’s analytics give you a clear view of what’s working. Dig into performance by channel, audience, or program, and make confident decisions faster.

Choose Your Plan

For Fast-Growing Brands

Growth

All the basics for your first custom-branded referral experience.

Starting at $300/month*

Pro

Custom features and integrations while your business grows.

Starting at $500/month*

Established & Enterprise

Enterprise

Concierge success and support paired with enterprise-level security.

For Fast-Growing Brands

Growth

All the basics for your first custom-branded referral experience.​

Starting at $300/month*

Pro

More custom features and integrations while your business grows.

Starting at $600/month*

Established & Enterprise

Enterprise

Concierge success and support paired with enterprise-level security.​

Features for the Entire Team

For the Marketer

Omnichannel Capabilities
Custom Rewards
Multiple Campaigns
Email & CRM Integrations
Designated Success Coach
Advanced Analytics
Phone & Online Support
NPS
Complete White-Labeling
Smart Segmentation
Easy-to-Use Templates
Automated Payouts
Team Roles
Email Automation
Mobile Optimized
Gated Program Access

For the Developer

eCommerce Integrations
Onboarding Support
Billing Integrations
Open REST API
Webhooks
Enterprise Security
Enterprise SLA

For the Ambassador

Cash Payouts
Gift Cards
Points & Account Credits
Coupons & Voucher Codes
Multi-Language
Hosted Ambassador Portal
Multi-Currency
Single Sign-On

TESTIMONIAL

What our customers say

Ambassador Software is solving ertertertert key challenges for us, primarily by streamlining affiliate management and enhancing user experience. Before transitioning, we struggled with a platform that was difficult for affiliates to navigate, leading to inefficiencies and lower engagement. Ambassador’s user-friendly interface has significantly improved our affiliates’ ability to access resources, track performance, and optimize their efforts, which in turn has boosted overall program success

Donors Choose

Great customer service, supportive and experienced team, and an awesome partner. We are absolutely glad we found Ambassador as a partner.

Lecturio

I was able to tailor the Ambassador software to fit my business needs. Our Customer Experience team has applauded its intuitive ease of use.

Aceable

WGU has used Ambassador for three years now and have recorded 30K+ referrals during that time… an immense help in optimizing our referral efforts

Western Governors University